Resolution, Guaranteed.
The DPDPA 2023 mandates a robust mechanism for addressing Data Principal grievances. NexPriv DPGR provides an end-to-end ticketing system tailored for privacy-related complaints and statutory timelines.
Smart Ticketing
Categorize and prioritize privacy grievances automatically. Ensure every complaint is assigned to the right officer.
SLA Tracking
Real-time countdowns for statutory resolution timelines (typically 30 days). Avoid penalties for delayed responses.
Board Escalation
Automated workflow to prepare case files if a grievance needs to be escalated to the Data Protection Board.
Platform Capabilities
Unified Inbound
Collect grievances from email, web forms, mobile apps, and phone calls into a single source of truth.
Evidence Management
Securely store logs, notice copies, and consent history to justify resolution decisions.
Automated Reporting
Generate monthly grievance reports required for Significant Data Fiduciary compliance.
Communication Hub
Maintain a secure, encrypted channel of communication with the Data Principal.
Streamline your grievance handling.
Ensure transparency and trust with NexPriv's DPGR platform.
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